Tyrus Joseforsky had resigned himself to never seeing any federal aid set aside to help his business. "I just made peace with the fact that it wasn't coming," he said.

Joseforsky is the owner of Flight Levelz Entertainment, a concert and music festival promotions company based in Indiana. He's spent the past six months waiting for the Shuttered Venue Operators Grant to get up and running. That's the $16 billion program run by the Small Business Administration meant to help small independent venues, promoters, movie theaters and other entertainment spaces hit hard by the coronavirus pandemic. It was passed into law by former President Donald Trump in December, and only now are venue operators starting to see the promise of aid materialize.

Joseforsky is one of the lucky ones. He got a notice from the SBA last week saying that his application for the grant had been approved and that his disbursement was scheduled. But he says, "that money hasn't hit my bank account yet. I have no idea how long that's going to take."

Steve Schoaps is in a similar position. He's the owner of Strother Cinema, a two-screen movie theater in Seminole, Okla. He got his approval notice on Friday, and said the SBA told him he'd see the money after Memorial Day. Memorial Day came and went and he still hasn't received the money.

A spokesperson for the SBA says disbursements are going out as fast as possible. But they've received more than 13,000 applications and most of those are still pending.

"Our process has been stuck in pending final review for a couple weeks now. With no updates beyond that," says Lauren Wayne. She's the general manger of the State Theater in Portland, Maine. Last summer Wayne and her team had to close their smaller sister venue Port City Music Hall. The only thing keeping the State Theater afloat is the ability to sell tickets to upcoming shows.

It's been a long and frustrating process for venue owners. Particularly as similar SBA-ran programs like the Restaurant Revitalization Fund have gone off smoothly. But the SVOG has been plagued with delays and missteps. Most notably, when the application portal was first set to go live in April, the website crashed. And even now that it's back up, users are reporting technical and clerical issues. Esther Baruh is the director of government relations at the National Association of Theater Owners. She says members of her organization have reported being erroneously placed on "do not pay" lists, or have paperwork errors and no way to fix them. That's why she's pushing the SBA to institute an appeals process for venue owners running into such issues. "I think a human reviewer could understand that and fix it and move the application through the process," Baruh said.

"In the Small Business Administration's defense, this was a task that was thrown at them at the last second," said Strother Cinema owner Steve Schoaps. "And this was a monumental task because everyone was trying to get access to this."

It is true that the SBA had never done anything like the SVOG program before. It's supposed to cover a wide array of types venues, all with different needs and expenses. There are also robust roadblocks in place meant to prevent fraud. SBA administrator Isabella Guzman told a House committee hearing last week that part of the hold up was that the program had "lots of controls for eligibility requirements."

Which is to say that it takes time to make sure money isn't going to a large corporation. Or to weed out the bars that occasionally host bands from the music venues that have bars. But that's time that many of the applicants are running short of. Particularly as the SVOG disbursements are tiered such that business which lost 90% or more of their revenue will get first priority, then come the businesses who lost 70% or more.

Tobi Parks is the owner and artistic director of xBk in Des Moines, Iowa. She's in that second tier. As the country begins to relax coronavirus restrictions, and artists start to announce tours, venue owners says it's crucial for them to be able to start booking shows. But for Parks, without knowing when she's going to receive any money, it makes moving forward difficult. She can't offer any advances or guarantees to touring acts until she knows when the SVOG can get her cash. "Because we have none," she said.

Copyright 2021 NPR. To see more, visit www.npr.org.

External Links

Flight Levelz Entertainment - Hobart, Ind.

Strother Cinema - Seminole, Okla.

State Theater - Portland, Maine

xBk - Des Moines, Iowa

U.S. Small Business Administration - official site

National Independendent Venue Association: NIVA - official site